FAQ
Pre-Sales FAQs
MYEV e-bikes come with a 2-year warranty for the main frame, 6-months warranty
for the battery, and 1-year warranty for other components.
Yes, MYEV offers customization options for some models. Please contact
our customer service team for more information.
MYEV offers various models with different features, such as range,
speed, battery type, and design. Please visit our website or contact our
customer service team to learn more about each model.
Product FAQs
The range of MYEV e-bikes varies depending on the battery capacity, driving
modes, road conditions but most models have a range of 60-150 km on a single
charge.
The charging time for MYEV e-bikes varies depending on the model, battery type and
charging type, but most models take 5-8 hours to fully charge at normal charger.
In case of the fast charging, it takes around 3-4 hours to fully charge.
The top speed of MYEV e-bikes varies depending on the model, motor power
and battery capacity, but most models have a top speed of 25-70 km/h.
After-Sales FAQs
Regularly check and maintain tire pressure, brake pads, and battery health. Also, keep the e-bike clean and dry. Please never use unauthorized workshop and spare parts. In case of use of untheorized workshop repair, amendments or non-company spare parts use will void all kind of warrantees.
Please contact our customer service team or visit one of our authorizedc service centers for assistance with repairs or replacements.
Yes, you can purchase spare parts from our website or through our authorized service centers.
Technical FAQs
MYEV e-bikes use lithium-ion and graphene batteries, which are high-quality and durable.
Please contact our customer service team to inquire about upgrade options. Not all models are eligible for upgrades.
Please visit our website for troubleshooting guides or contact our customer service
team for assistance.
Safety and Regulations FAQs
Yes, MYEV e-bikes are designed with safety features, such as disc brakes and
suspension systems, to ensure a safe riding experience.
Please check with your local authorities for specific regulations regarding e-bike licensing.
MYEV e-bikes come equipped with safety features, such as disc brakes, suspension systems, and LED lights.
Order and Delivery FAQs
You can track your order through our website or by contacting our customer service
team.
Delivery times vary depending on your location, but most orders are delivered within 7-10
business days.
Please contact our customer service team as soon as possible if you need to cancel or change your order.
